Terms of Sale

These Terms of Sale govern the remote sale, through the volade.com website, of subscriptions to the premium services of the Volade ecosystem, to consumers and professionals. They are established in accordance with the French Consumer Code (Articles L.111-1, L.221-1 et seq.) and the French Commercial Code (Article L.441-1) and supplement the Terms of Use.

1. Seller and scope

These Terms apply to any order placed on volade.com with Volade, sole trader, 2 rue du Tarn, 68200 Mulhouse, France (contact: contact@volade.com). They prevail over any buyer's document. Placing an order entails their unreserved acceptance.

2. Products and essential characteristics

The products sold are subscription licences to the prepaid services of the Volade ecosystem (browser, extensions, CMS plugins, desktop software, mobile apps, scripts, API, web tools). Their essential characteristics (features, compatibility, authorised devices) are described on the product pages and the partner marketplace listings, except for obvious errors. No licence constitutes a transfer of ownership of the software.

3. Prices

• Prices are expressed in euros, taxes included (TTC/VAT-inclusive) or in the displayed currency, for consumers.
• The applicable VAT is that of the place of consumption (EU threshold of €10,000 for the sale of electronic services to EU consumers).
• If the VAT exemption applies (Article 293 B of the French General Tax Code), the mention "VAT not applicable, art. 293 B CGI" is stated on the invoice.
• Promo codes are applied before payment and cannot be combined unless stated otherwise.
• Volade reserves the right to change its prices; subscribers are informed before any renewal.

4. Order

1. Choice of the plan (monthly, annual or lifetime) and, where applicable, entry of the promo code.
2. Acceptance of the Terms (checkbox) and provision of payment information.
3. Secure payment and receipt of a confirmation email summarising the order, the total price and the applicable Terms (durable medium).

An order is only final after payment confirmation by Stripe. Volade keeps a record of the order for the period required by law.

5. Payment

Payment is made exclusively online via Stripe (credit card and any other proposed method), in a PCI-DSS-certified and TLS-encrypted environment. Volade never stores your card data. If payment fails, the licence is not activated and no amount is due. For subscriptions, recurring charges are handled by Stripe at each renewal until effective cancellation.

6. Delivery and licence activation

After payment confirmation, the licence is activated automatically on your account (usually within seconds) and the access codes are sent to you by email. This is the immediate supply of digital content. No physical delivery is made. In case of delay attributable to Volade, the licence will be activated as soon as possible and without charge.

7. Withdrawal right

As a consumer, you have 14 days to withdraw, without justification or penalty (Articles L.221-18 et seq. of the French Consumer Code).

Loss of the withdrawal right: under Article L.221-28 of the French Consumer Code, the withdrawal right is lost for digital content whose performance has begun with your express consent and express waiver of the withdrawal right. This is the case for premium licences activated immediately: the checkbox "I accept the immediate supply and waive my withdrawal right" must be ticked before payment.

Where a refund is due, it is made within 14 days of notification, using the same payment method. An online withdrawal feature is accessible throughout the withdrawal period from your account, in accordance with Article L.222-1-1 of the French Consumer Code.

8. Legal guarantees

Independently of any commercial guarantee and of the withdrawal right, you benefit from:

• the legal conformity guarantee (Articles L.217-3 et seq. of the French Consumer Code) — 1 or 2 years depending on the type of good (1 year for digital content, 2 years for equivalent goods where applicable);
• the warranty against hidden defects (Article 1641 of the French Civil Code), for 2 years from the discovery of the defect.

For any conformity claim: contact@volade.com, with the mention "Warranty".

9. "Satisfied or refunded" commercial guarantee (30 days)

As a commercial guarantee, Volade refunds the initial purchase of a premium subscription if it does not give satisfaction, provided the request is made within 30 days of the subscription (one request per customer). This guarantee adds to your legal rights without waiving them. Refunded annual subscriptions are cancelled immediately.

10. Subscriptions, renewal and termination

• The subscription is concluded for the chosen period, then renewed by tacit renewal, unless cancelled before the due date.
• Consumers may cancel at any time, free of charge, from their account or via the online cancellation feature provided for in Article L.215-1-1 of the French Consumer Code. The cancellation takes effect at the end of the current period; the subscriber retains access until that date.
• Volade may terminate a subscription in the event of a breach (non-payment, violation of the Terms), without prejudice to the consumer's legal rights.

11. Discounts, promo codes and price differences

Discounts and promo codes (e.g. WELCOME) are personal, non-cumulative unless stated otherwise, non-exchangeable and non-deferrable. Any suspicion of abuse (multiple accounts to renew a discount) may result in the removal of the discount and the suspension of the account. In the event of a manifestly incorrect price, Volade reserves the right to cancel the order concerned and inform the buyer.

12. Buyer obligations

The buyer agrees to provide accurate information, to have the required legal capacity, never to use the service for illegal activities and not to circumvent licence mechanisms. Professionals and heavy users agree to respect the reasonable usage volumes defined by the chosen plan.

13. Liability and force majeure

Volade does not guarantee continuous availability of the service (maintenance, migration, force majeure within the meaning of Article 1218 of the French Civil Code) and, within the limits permitted by law, is not liable for indirect damages. The consumer legal guarantees remain fully applicable. In any event, Volade's liability is limited to the amount paid for the subscription concerned over the last 12 months.

14. Personal data

The data collected at the time of the order is processed in accordance with our Privacy Policy (GDPR). Payment data is processed exclusively by Stripe.

15. Applicable law, mediation and disputes

These Terms are subject to French law. For consumers, the mandatory provisions of their country of residence prevail. In the event of an unresolved dispute, the consumer may have recourse, free of charge, to the consumer mediator CM2C (www.cm2c.net, 49 rue de Ponthieu, 75008 Paris, tel. 01 89 47 00 14) or to the EU ODR platform. Failing that, the French courts have jurisdiction under common-law rules.

16. Contact and complaints

For any complaint or question regarding your order: contact@volade.com, with the order number. A response is provided within 5 working days.