FAQ · Decision tree

Decision Tree FAQ by Volade

Guide visitors with interactive decision trees.

Name: Decision Tree FAQ by Volade
Availability: InStock
Author: Volade

Decision Tree FAQ by Volade turns support, pricing and returns into guided Q&A flows — 4 presets, Gutenberg block, [dtf_tree] shortcode, local analytics and free JSON export. No chatbot SaaS, no Typeform embed, zero usage fees.

v1.0.0WordPress 6.0+PHP 7.4+No account required

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3-step workflow

1Pick a preset (SaaS pricing, returns, support triage or product finder)
2Embed with the Gutenberg block or [dtf_tree] shortcode
3Review local analytics — export JSON for your team or client handoff

Decision Tree FAQ by Volade

Market gap

Zero direct WordPress competitors for decision-tree FAQs

Accordion FAQ and Ultimate FAQ flatten every question on one page. Chatbots and Typeform add SaaS cost. DTF is the first native guided-flow FAQ built for WordPress.

Direct WP decision-tree rivals

4 presets, guided decision trees, local analytics and free JSON export — no account, zero usage fees.

Ready-made presets

∞

Branches per tree

100%

Local analytics

JSON

Free export, no account

At a glance

Flat FAQ plugins (Accordion FAQ, Ultimate FAQ) dump every question on one page — visitors scroll, support tickets stay high. Chatbots and Typeform embeds add SaaS cost and GDPR friction. Decision Tree FAQ by Volade is the first native WordPress decision-tree FAQ: guided flows, 4 presets (SaaS pricing, returns, support triage, product finder), Gutenberg block, local analytics and free JSON export — no per-session billing.

Capturas de pantalla

Interfaz de administración real a página completa — ajustes preestablecidos, diagnósticos y configuraciones detalladas.

Why flat FAQs fail visitors — and support teams

Accordion pages dump every question at once; chatbots bill per session; Typeform lives outside WordPress — versus a native guided flow.

The problem with flat FAQ pages

Visitors scroll, give up, open a ticket — or leave for a competitor with clearer answers.

Support teams paste 40 questions into an accordion. SaaS pricing pages link to Notion docs. E-commerce returns policies hide in PDFs. None of it guides the visitor step by step inside WordPress.

Accordion FAQ (50K+ installs): expand/collapse lists — no branching logic or outcome routing
Ultimate FAQ: categories and search — still a wall of text, no guided triage
Chatbot widgets (Intercom, Drift, Tidio): per-seat or per-conversation billing, GDPR data transfer
Typeform / Jotform embeds: forms outside WordPress, styling breaks, no native block editor
Custom JS decision trees: fragile, unmaintained when the theme changes, no analytics dashboard

The Decision Tree FAQ answer

Native guided flows — complements flat FAQs for SEO, replaces chatbot widgets for self-service.

Build branching Q&A inside WordPress: question nodes, answer choices, outcome pages and optional redirects. Four presets, visual editor, local session analytics and JSON export without signup.

Guided decision trees — visitors answer one question at a time, land on the right outcome
4 presets: SaaS pricing, returns, support triage, product finder
Gutenberg block + [dtf_tree] shortcode — embed anywhere, no iframe
Local analytics: path completion, drop-off nodes, outcome counts — no third-party tracker
Free JSON export — backup trees, migrate between sites, hand off to clients
wp dtf list | stats | export — staging, SSH and agency workflows

4 presets, zero guesswork

SaaS pricing, returns, support triage or product finder — one click to publish a guided FAQ without building from scratch.

Start here💳

SaaS pricing

Plan finder: team size, features needed, billing cycle — route to Starter, Pro or Enterprise.

SaaS

📦

Returns & refunds

Order age, product type, reason — eligible refund, exchange or contact support.

E-commerce

🎧

Support triage

Billing vs technical vs account — collect context before the ticket form.

Support

🔍

Product finder

Use case, budget, constraints — recommend the right SKU or collection.

WooCommerce

4 node types

Questions branch to answers or outcomes — every path is trackable in local analytics.

Question

Root or branch node — presents one prompt with multiple answer buttons.

Choice

Answer option — leads to the next question or directly to an outcome.

Outcome

Terminal node — shows resolution text, CTA button or contact form link.

Redirect

Jumps to a WordPress page, doc URL or WooCommerce product — tracked in analytics.

Every node has a role — questions branch, choices route, outcomes resolve, links redirect to pages or external URLs.

Live preview

How a guided flow feels

One question at a time — not a wall of accordion panels.

Step 1

Visitor lands on FAQ page — sees first question only

Step 2

Clicks an answer — next branch loads without page reload

Step 3

Reaches outcome — refund steps, doc link or support form

Analytics

Path stored locally — see drop-offs and top outcomes in admin

Returns preset — front-end mock

Need help with a return?

When did you receive your order?

Within 30 daysMore than 30 days

✓ You're eligible for a full refund — here's how to start.

When to deploy Decision Tree FAQ?

Real cases — not only when support is already drowning.

SaaS pricing confusion

Situation: Three plans, visitors compare in a spreadsheet then email sales

With DTF: Pricing preset — team size and features route to the right plan page

Fewer unqualified leads

Returns season

Situation: Policy PDF + 20 accordion items — shoppers still open tickets

With DTF: Returns preset — order age and reason branch to refund or exchange steps

Lower ticket volume

Support overload

Situation: Chatbot bills per conversation, half the queries are billing FAQ

With DTF: Support triage preset — context collected before the ticket form

Zero per-session fees

The decision-tree FAQ WordPress never had

Guided flows, Gutenberg block and shortcode — not a flat accordion dump or a billed chatbot widget.

Decision-tree builder

Visual admin editor — questions, branches, outcomes and redirects in one tree.

Gutenberg block

Insert guided flows in posts, pages and full-site editing templates — no shortcode required.

[dtf_tree] shortcode

Embed by slug in classic themes, widgets or page builders — attrs for style and start node.

Local analytics

Path completion, per-node drop-off and outcome counts — stored in your database.

Free JSON export

Full tree backup without account — migrate, version-control or hand off to clients.

4 presets

SaaS pricing, returns, support triage, product finder — publish in one click.

WP-CLI commands

wp dtf list, wp dtf stats, wp dtf export — scriptable for agencies and CI.

Multisite ready

Per-site trees; central analytics rollup and bulk export on V+ Premium.

Pair with flat FAQ plugins for SEO long-tail pages — DTF handles guided self-service; accordions stay for crawlable reference content.

Competitive analysis

The WordPress FAQ landscape in 2026

Flat accordion plugins, chatbot widgets and form embeds each solve part of self-service — none ship native decision-tree flows with local analytics and zero usage fees.

Accordion FAQ

Popular accordion-style FAQ plugins — expand/collapse lists, categories, schema markup for SEO.

Limit: Flat list only — no branching logic, outcome routing or path analytics.

Ultimate FAQ

Categories, search, Gutenberg blocks — solid for crawlable reference FAQs.

Limit: Still dumps all questions on one page — visitors scroll instead of being guided.

Chatbot widget

Intercom, Drift, Tidio — conversational UI, sometimes AI-powered, lives as external script.

Limit: Per-seat or per-conversation billing, GDPR data transfer, not native WordPress content.

Typeform embed

Branching logic in a hosted form — embed via iframe or script on a WordPress page.

Limit: External SaaS, styling friction, no WP block editor, ongoing subscription cost.

Custom JS

Hand-coded decision trees in theme JS — full control for developers who maintain it forever.

Limit: No admin UI, breaks on theme updates, no analytics dashboard or JSON export.

Decision Tree FAQ by Volade

First native WordPress decision-tree FAQ — guided flows, 4 presets, block + shortcode, local analytics.

Why DTF: Zero direct WP competitors — free JSON export, no per-session billing, 100% on your server.

Decision Tree FAQ vs alternatives

Honestly: Accordion FAQ and Ultimate FAQ excel at SEO reference pages — DTF adds guided branching. Chatbots and Typeform add SaaS cost.

Feature	DTF	Accordion FAQ	Ultimate FAQ	Chatbot widget	Typeform embed	Custom JS
Branching decision-tree logic				~		~
One-question-at-a-time UX						~
Native WordPress (no iframe)
Gutenberg block		~
Shortcode embed				~	~
Local path analytics				~	~
Free JSON export			~		~
Zero usage / per-session fees			~
Ready-made presets					~
Outcome / redirect nodes				~		~
WP-CLI management
Multisite rollup	~	~	~	~
GDPR — data stays on server
SEO flat FAQ pages	~
Visual admin tree editor		~	~	~
Price	Free	Free	Freemium	SaaS	SaaS	Dev time

Accordion FAQ: 50K+ installs, flat accordions. Ultimate FAQ: categories + search. Chatbot widgets: variable SaaS pricing. DTF v1.0.0 by Volade — zero usage fees.

Three tiers, one plugin

Trees, presets, shortcode, block and JSON export are free with no account. Volade account and V+ for advanced analytics, A/B branches and multisite rollup.

Free

No account

Unlimited decision trees
4 ready-made presets
Gutenberg block + [dtf_tree] shortcode
Local analytics dashboard
JSON export
WP-CLI list, stats & export

Connected

Volade account

All free features
Advanced analytics filters
A/B branch variants
CSV analytics export
Clone trees across sites

Optional

V+ Premium

Multisite analytics rollup
Scheduled analytics email digest
WP-CLI bulk import/export
Priority support

WP-CLI and multisite to export trees and read analytics across every site in a network.

WP-CLI

List trees, dump path stats or export JSON from SSH — ideal for staging validation before client handoff.

wp dtf list
wp dtf stats --tree=returns
wp dtf export --file=tree.json

Multisite

Each site in the network manages its own trees. V+ Premium adds a central analytics rollup and bulk JSON export.

Per-site trees and analytics from network or child admin
JSON export per site
V+ Premium central analytics dashboard
Weekly completion-rate digest (V+)

Descarga verificada

Download

Install the ZIP, pick a preset, embed with Gutenberg or [dtf_tree] — first guided flow live in under two minutes.

ZIP with Volade SDK — enable a preset under Volade → Decision Tree FAQ, then embed with the block or [dtf_tree].

Download v1.0.0decision-tree-faq-by-volade-1.0.0.zip

1Plugins → Add New → Upload → select ZIP → Activate
2Volade → Decision Tree FAQ (or Settings → DTF)
3Pick a preset → Embed with Gutenberg block or [dtf_tree slug="returns"] → Export JSON

First guided flow live in under 2 minutes

Escaneo antivirus en curso…

FAQ

Accordion plugins, chatbots, Typeform, Gutenberg, analytics and Volade account.

Not necessarily — they complement each other. Use flat FAQ plugins for SEO long-tail reference pages. Use DTF for guided self-service: pricing finders, returns triage, support routing. Many sites run both.

Free vs V+ Premium

The extension works without an account. V+ unlocks premium on this extension and the full catalog.

Feature	Free	V+
Installation & configuration de base
Mises à jour automatiques
Support communauté
Fonctions avancées & exports
Quotas & limites relevés
Automatisations & intégrations pro
Licence multi-sites (selon formule V+)

Free account See V+ Premium

Decision Tree FAQ by Volade

Free download · V+ optional

Download v1.0.0 V+

Community

Comunidad

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Ready to guide visitors — not overwhelm them?

Download Decision Tree FAQ by Volade v1.0.0 — 4 presets, local analytics, free JSON export, no signup.

Download v1.0.0

Volade account or V+ Premium? Optional · Pricing