# Agency runbook — client Heartbeat optimization (48 hours)
## Volade · internal template

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## D-2 — Preparation

**Client email (template)**

> Hello [Name],
>
> We've identified that `admin-ajax.php` requests (WordPress Heartbeat API) contribute to back-office slowness. We'll apply an optimized configuration on [date] between [start] and [end].
>
> During this window: avoid editing long posts or product pages. No expected impact on the public store.
>
> Expected result: smoother wp-admin without losing autosave.

- [ ] `admin-ajax.php` action diagnosis documented
- [ ] Client backup exported
- [ ] Staging tested if available
- [ ] Preset chosen: Blog / WooCommerce / Agency / Builder

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## D-Day — Optimization (45 min – 1.5 h)

1. Install Heartbeat Control Manager (or configure WP Rocket — not both)
2. Apply preset matching client profile
3. Test autosave + editor lock (5 min)
4. Note "requests avoided" in plugin
5. Export JSON config → agency client folder
6. Remove duplicate old Heartbeat snippets

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## D+1 / D+2 — Monitoring

- [ ] Product / order list load time acceptable
- [ ] No "lost draft" / autosave tickets
- [ ] Host email: no new admin CPU alert
- [ ] Client informed: "back office optimized"

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## Agency billing (package ideas)

| Service | Indicative range |
|---------|------------------|
| admin-ajax diagnosis + preset | €150–300 |
| Multi-site audit (5+) + JSON exports | €400–800 |
| 30 min client training "close your tabs" | +€80–120 |

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volade.com/en/blog · V+ Pro/Agency for multi-site premium